Subscription Groups

Configure subscription audiences for your status page.

Subscriptions in StatusPal already contain powerful filtering options, allowing your customers and stakeholders to subscribe to precisely the services and incident types they care about.

Subscription groups give you an extra layer of segregation for your subscribers, allowing you (status page manager) to send some subscription notifications only to a subset of your subscribers.

How to use Subscription Groups

Configure subscription groups by clicking on Subscriptions > Groups in the sidebar.

You can enter a name for your subscription group and select any subscriptions to be part of it. Once you have some subscription groups configured, you should be able to select them when reporting an incident, maintenance, or information notice.

When to use Subscription Groups?

Most of the time, your customers will select the relevant services for them, and this should be enough to send your incident or maintenance notifications to the right people.

However, some customers will select "All" since they're interested in getting notified about any incidents, even when they're not exactly relevant to them.

Furthermore, there are some times when you want to make sure to send a notification only to a small subset of your customers who have subscribed.

Subscription groups can be used in both situations described above to reduce the noise in notifications that your customers will receive.