Reporting an Incident

Easily manage and document incidents by providing details such as affected services, timelines, and updates, using a streamlined and user-friendly interface.

As mentioned earlier, there are many ways to report an incident. This is how to do it via the StatusPal Admin UI.

Understanding the fields for reporting an incident

• Title: Add a short, descriptive title summarizing the incident.

• Incident Type: Select the type of incident (e.g., Minor incident, Major incident) to indicate its severity and impact level.

• Starts At / Ends At: Specify when the incident began and, if applicable, when it is expected to or has already ended.

• Affected Services: Choose the impacted services from the list. You can select one or multiple services.

• Private Notes: Include internal notes or sensitive details, such as troubleshooting steps or resolution context. These notes are only visible to team members with Admin UI access.

• Initial Update: Provide an update for subscribers describing the nature of the incident.

• Type: Define the type of issue.

• Description: Add more context or detailed information about the incident. This field supports Markdown for formatting.

• Tweet: Check this box to send an update via Twitter.

• Notify Subscribers: Check this box to notify subscribers via email, SMS, or other configured channels.