Reporting an Incident
Easily manage and document incidents by providing details such as affected services, timelines, and updates, using a streamlined and user-friendly interface.
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Documentation
Easily manage and document incidents by providing details such as affected services, timelines, and updates, using a streamlined and user-friendly interface.
Last updated
As mentioned earlier, there are many ways to report an incident. This is how to do it via the StatusPal Admin UI.
Title: Add a short, descriptive title summarizing the incident.
Incident Type: Select the type of incident (e.g., Minor incident, Major incident) to indicate its severity and impact level.
Starts At / Ends At: Specify when the incident began and, if applicable, when it is expected to or has already ended.
Affected Services: Choose the impacted services from the list. You can select one or multiple services.
Private Notes: Include internal notes or sensitive details, such as troubleshooting steps or resolution context. These notes are only visible to team members with Admin UI access.
Initial Update: Provide an update for subscribers describing the nature of the incident.
Type: Define the type of issue.
Description: Add more context or detailed information about the incident. This field supports Markdown for formatting.
Tweet: Check this box to send an update via Twitter.
Notify Subscribers: Check this box to notify subscribers via email, SMS, or other configured channels.
