> For the complete documentation index, see [llms.txt](https://docs.statuspal.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.statuspal.io/platform/integrations/new-relic.md).

# New Relic

To automate the reporting and closing of incidents on your status page based on the status reported by New Relic synthetic checks, follow these steps.

### Create your Webhook Integration in StatusPal

First, you need to create an <mark style="color:purple;">endpoint URL</mark> within StatusPal. This URL will act as the bridge between New Relic and StatusPal, receiving notifications from New Relic about uptime check results via webhook.

* **Navigate to Services:** On your Status Page, create a new service or edit an existing service.
* **Add Webhook:** On *Monitoring and incident automation section*, check on `Webhook` and select `NewRelic`.
* **Finish and Save:** Create or update the service, then copy the <mark style="color:purple;">endpoint URL</mark> that will be created for you.

<figure><img src="/files/gzLeKoz9OLQVwNV8ratD" alt=""><figcaption></figcaption></figure>

### Create your Webhook Integration in New Relic

Next, you need to create a ***webhook*** and ***workflow*** within New Relic.

* **Navigate to Alerts:** On the New Relic navigation bar, click on `Alerts`.
* **Add a Destination:** On the Alerts' navigation bar, click on `Destinations` and them on `Webhook`.
* **Add Webhook:** In the new webhook configuration, you'll need to add the <mark style="color:purple;">endpoint URL</mark> provided by StatusPal. *This URL is specific to your StatusPal service configuration and is essential for the integration to work correctly*. Paste this URL into the appropriate field.
* **Create a Workflow:** On the Alert's navigation bar, click on `Workflows` and then click on `Add a workflow`.
* **Configure Workflow:** On the configuration of the workflow, on the *Filter data section*, select on *Priority* the option **CRITICAL**. *<mark style="color:yellow;">Please note that if you have more than one ping monitor, you need to set a tag in order to link it to the workflow.</mark>* Then on the *Add a channel section* click on `Webhook` to open the *notification message*. Furthermore on *Destination option*, select the *webhook* you created for StatusPal.
* **Payload configuration:** On the notification message, you can configure the payload that will be send to StatusPal. <mark style="color:green;">**We strongly suggest that you keep the default template**</mark>. However, if you prefer to configure it because you will use this *workflow* somewhere else, you must keep 2 properties on the json object:

```
{
  "priority": {{ json priority }},
  "state": {{ jason state }},
  Rest or your properties...
}
```

<figure><img src="/files/oTPJR5xmJkGweEAtcI2i" alt=""><figcaption></figcaption></figure>

### Create your Synthetic Monitor in New Relic

Next, you need to configure your synthetic monitor in New Relic and link it to the webhook you just created.

* **Navigate to Synthetics:** On the New Relic navigation bar, click on `Synthetic Monitoring`.
* **Create Monitor:** Click on `Create monitor` and create a new monitor for the synthetic you want to track using the **`Availability`**` `` ``- Ping ` template. Configure the monitor according to your needs (e.g., check frequency, target URL). *<mark style="color:yellow;">Please note that if you have more than one ping monitor, you need to set a tag in order to link it to the workflow.</mark>*

That's it! Once you have completed these steps, New Relic will send notifications about your uptime checks to StatusPal, allowing you to monitor and manage your service availability from a centralized platform.

## Metrics from New Relic

In addition to incident automation, you can pull uptime metrics from a New Relic Synthetic Monitor directly into your status page charts.

1. Go to your [New Relic API keys page](https://one.eu.newrelic.com/api-keys) and create a new **User** API key.
2. Copy your **Account ID** and the new **API key**.
3. In your Statuspal admin, go to your status page's **Dashboard > Integrations > New Integration** and select **New Relic**.
4. Enter your Account ID and API key, select the correct region, and click **Create**.
5. Go to **Metrics > New Metric** and select your New Relic integration as the **Source**.
6. Select the synthetic monitor to pull data from and configure the metric type and unit. Click **Create**.

{% hint style="info" %}
Once created, the metric will backfill data from the last hour and continue populating going forward.
{% endhint %}