# Custom Incident Types
StatusPal comes preconfigured with two types of incidents (minor and major) and scheduled maintenance.
You can customize this in order to have different incident severities and maintenance by clicking on Incidents > Custom types from the sidebar. However, you will first need to enable this feature under your status page advanced settings.
When configuring an incident type, you can set it as a "maintenance type" when checking "Is maintenance?".
If you don't set it as a maintenance, you'll have a couple more options:
* **Affects uptime**. Defines if incidents of this type should reduce the uptime percentage displayed in the uptime graph on your status page.
* **Escalates to**. Defines to what other type/severity incidents should escalate to when creating an incident update of type "Escalate."
* **De-escalates to.** Defines to what other type/severity incidents should de-escalate to when creating an incident update of type "De-escalate."
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.statuspal.io/platform/incidents-and-maintenance/custom-incident-types.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.