Custom Incident Types

Configure custom incident types and severities for your StatusPal status page.

StatusPal comes preconfigured with two types of incidents (minor and major) and scheduled maintenance.

You can customize this in order to have different incident severities and maintenance by clicking on Incidents > Custom types from the sidebar. However, you will first need to enable this feature under your status page advanced settings.

When configuring an incident type, you can set it as a "maintenance type" when checking "Is maintenance?".

If you don't set it as a maintenance, you'll have a couple more options:

• Affects uptime. Defines if incidents of this type should reduce the uptime percentage displayed in the uptime graph on your status page.

• Escalates to. Defines to what other type/severity incidents should escalate to when creating an incident update of type "Escalate."

• De-escalates to. Defines to what other type/severity incidents should de-escalate to when creating an incident update of type "De-escalate."