Custom email templates

Easily customize your email notifications templates with subscriptions settings.

Statuspal allows you to fully customize the look of your subscriber emails (confirmation and status notifications), you'll find this settings under Sidebar > Subscriptions > Settings:

The Layout Template

First you'll need to configure a layout template, basically the parent template that will render the content template under {{ content }}, this way you can reuse some HTML and styles across the content templates, see an example here.

The Content Templates

Then you can configure the template for both types of emails, you can see examples of both containing the supported variables here.

Premailer

We use Premailer on the email templates before sending the emails, so CSS styles are converted to inline style attributes and other niceties.

Test and Enable

Once you've configured the templates (and clicked on Submit) you can send a test email before you enable the templates, if they look good you can enable them so they are used on all future emails.

Available email template variables

When customizing the email templates HTML the following variables are available:

Translations
t_update	"Update"
t_affected_services	"Affected services"
t_find_out_more	"Find out more at our"
t_status_page	"Status Page"
t_manage_subscription	"Manage subscription"
t_open_report	"Open incident report" or "Open maintenance report"

Incident variables
status_page.name	The status page name
incident.type_name	The incident type name (Minor, Major)
incident.title	The title of the incident
incident.type_color_class	The CSS class that we'll apply to set the color of the notification • ok when it's a maintenance • bad when it's a major incident • warning when it's a minor incident • good when it's a resolved incident • info when it's an information notice
incident.url	The URL to the incident
activity.activity_type_name	The incident update type name (Issue, Investigating, Monitoring, Resolved, etc)
activity.description	The incident update description
maintenance_information	If a maintenance, the start and end of the maintenance will be here
services	The list of services, rendered as HTML (<div class="services">...</div>)
subscription.manage_url	The URL where the subscribers can manage their subscription

Notification email subject variables

You can customize the incident notification subject via a custom translation editing the subscriber_email.subject field, you can reference variables through the format {{ variable_name }}.

The following variables are available:

activity_type_name	The incident update type name (Issue, Investigating, Monitoring, Resolved, etc)
status_page_name	The status page name
incident_type_name	The incident type name (Minor, Major)
incident_id	The incident ID
incident_title	The title of the incident

Customizing your Templates to Include your Company Logo

Including your company logo is easy with the fields described above, after adding your company logo this is how the emails will look:

Simply use the HTML content found in Template exampes and replace the logo image (<img ... class="logo"/>) with your logo image.