How to capture and share a HAR file in Google Chrome

Sometimes, our support team may ask you to generate and share a HAR file to help us investigate an issue.

This guide walks you through the steps to capture a HAR file using Google Chrome.

1. Open Developer Tools

You can open Chrome’s Developer Tools in one of the following ways:

• Keyboard Shortcut:

  • Windows/Linux: F12 or Ctrl + Shift + J

  • macOS: Option + ⌘ + J

• Via the Chrome Menu: Click the three-dot menu in the top-right corner of Chrome → go to More Tools → select Developer Tools.

2. Open the Network tab

Ensure the Network tab is selected, logs are being recorded, and the "Preserve log" option is checked.

If you still haven't performed the action requested by the support team (such as submitting a form), you can clear the network log to remove unwanted data by clicking on the "clear" icon.

4. Perform the Action

Now, reproduce the issue or perform the action that was requested (e.g., submitting a form, clicking a button, etc.). This will capture the relevant network activity.

5. Export and share the HAR file

Once you've completed the action, export the HAR file by clicking on the "download" icon within the Network tab, and share the file with the support team