# How to capture and share a HAR file in Google Chrome

Sometimes, our support team may ask you to generate and share a HAR file to help us investigate an issue.

This guide walks you through the steps to capture a HAR file using Google Chrome.

**1. Open Developer Tools**

You can open Chrome’s Developer Tools in one of the following ways:

* **Keyboard Shortcut**:
  * Windows/Linux: `F12` or `Ctrl + Shift + J`
  * macOS: `Option + ⌘ + J`
* **Via the Chrome Menu**:\
  Click the three-dot menu in the top-right corner of Chrome → go to **More Tools** → select **Developer Tools**.

**2. Open the Network tab**

Ensure the Network tab is selected, logs are being recorded, and the "Preserve log" option is checked.

<figure><img src="https://978664386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV3rhFy7gmhaB1fD3BUPV%2Fuploads%2FUWWkgLc2QqOP6irHqbdQ%2Fdev-tools-network-tab.png?alt=media&#x26;token=ab6e89c5-4773-4a87-9197-898e8ce2af47" alt=""><figcaption></figcaption></figure>

If you still haven't performed the action requested by the support team (such as submitting a form), you can clear the network log to remove unwanted data by clicking on the "clear" icon.

<figure><img src="https://978664386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV3rhFy7gmhaB1fD3BUPV%2Fuploads%2F0VK7D20gxAXgYzVzEjZ3%2Fclear-log.png?alt=media&#x26;token=b675020e-2691-4625-a087-2ae7836ebe66" alt=""><figcaption></figcaption></figure>

**4. Perform the Action**

Now, reproduce the issue or perform the action that was requested (e.g., submitting a form, clicking a button, etc.). This will capture the relevant network activity.

**5. Export and share the HAR file**

Once you've completed the action, export the HAR file by clicking on the "download" icon within the Network tab, and share the file with the support team

<figure><img src="https://978664386-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV3rhFy7gmhaB1fD3BUPV%2Fuploads%2FZLgHWHukvkJXeh9dLkhc%2Fexport-har.png?alt=media&#x26;token=d104467f-7fb6-4d02-b065-5372a924260b" alt=""><figcaption></figcaption></figure>


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