Troubleshooting

Here we document solutions to commonly encountered issues with StatusPal status pages.

The email ... is not a member of the organization ... you're trying to use SSO with.

When enabling SSO in your organization, new members should join it via your organization's Single Sign-On URL instead of over the standard StatusPal sign-up page.

This issue arises from a user signing up with an email + password instead of SSO.

To solve the issue, please ask this user to sign in with their email and password and delete their user account by following this guide: How to delete my user account.

After they've done this, they should be able to access via SSO. Just make sure to give them your organization's Single Sign-On URL in case they will manage or update your status page(s).