StatusPal
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Guides
  • Introduction
  • Platform
    • Getting help
    • Getting started with Terraform and StatusPal status pages
    • Configure a multi-language status page in 3 simple steps
    • Debug SAML with “SAML Chrome Panel” extension
    • User Guides
      • Troubleshooting
      • How to delete my user account
      • How to clear cookies & site data
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Troubleshooting

Here we document solutions to commonly encountered issues with StatusPal status pages.

The email ... is not a member of the organization ... you're trying to use SSO with.

When enabling SSO in your organization, new members should join it via your organization's Single Sign-On URL instead of over the standard StatusPal sign-up page.

This issue arises from a user signing up with an email + password instead of SSO.

To solve the issue, please ask this user to sign in with their email and password and delete their user account by following this guide: How to delete my user account.

After they've done this, they should be able to access via SSO. Just make sure to give them your organization's Single Sign-On URL in case they will manage or update your status page(s).

Last updated 9 months ago