> For the complete documentation index, see [llms.txt](https://docs.statuspal.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.statuspal.io/guides/platform/user-guides/troubleshooting.md). # Troubleshooting ### The email ... is not a member of the organization ... you're trying to use SSO with. When enabling SSO in your organization, new members should join it via your organization's Single Sign-On URL instead of over the standard StatusPal sign-up page. This issue arises from a user signing up with an email + password instead of SSO. To solve the issue, please ask this user to sign in with their email and password and delete their user account by following this guide: [How to delete my user account](/guides/platform/user-guides/how-to-delete-my-user-account.md). After they've done this, they should be able to access via SSO. Just make sure to give them your organization's Single Sign-On URL in case they will manage or update your status page(s). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.statuspal.io/guides/platform/user-guides/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.