Incident Templates

Create reusable templates to speed up incident and update creation.

Statuspal lets you create incident templates to speed up the process of creating and updating incidents — useful for recurring incident patterns where you'd otherwise be copying and pasting the same content repeatedly.

Creating and managing templates

Navigate to Dashboard > Templates in your admin panel to access the incident templates section.

Incident templates tab

Click New Template to create one. Each template has the following fields:

• Template title (optional) — An internal label used only to identify the template in the templates list and the Templates dropdown. It is never shown to your subscribers. Leave it blank to identify the template by its Incident title instead.

• Incident title — Used as the incident title when the template is applied.

• Description — Applied to the incident update description.

New template form

Using a template

When creating or updating an incident, click the Templates dropdown and select a template (listed by its Template title, or its Incident title when none is set). The template's Incident title and description will automatically populate the corresponding fields.

Templates work in both places:

• When creating a new incident:

• When adding an update to an existing incident: